Aditi Dash — Partner at CircleUp on Surprise FDA Visits, Clubhouse, and Consumer Investing
Today we publish our 9th podcast episode.
The interview features Aditi Dash, Partner at CircleUp. CircleUp is a growth investor in consumer brands like Beyond Meat, nutpods, and Black Medicine.
Aditi and I met at the end of 2020, and I found her to be not only super sharp on consumer trends, but just a geniune delight to speak with. She has such a warm personality, and thoughtfully invests in the human element of business. I’m excited to tell you her story.
We discuss emigrating from India at age 8, being told to “not sit at the table” while working at Morgan Stanley, taking the advice to “get out of the building” during a surprise FDA visit at La Colombe Coffee, and why hormone health and the convergence of Media x Consumer excite her as an investor.
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Interview Transcript
The interview was lightly edited for clarity.
Chris Erwin:
Tell me a little bit about where you grew up. What was your household like?
Aditi Dash:
Sure. So I grew up in a few different places. I’ll start all the way at the beginning. I was born in this town called Dhanbad. It’s in India, it’s in Eastern India, and it is the coal mining capital of the country. Think West Virginia coal mines, a lot of the coal in India comes from this town, and that is what this town is known for. So I was born there at my grandmother’s house, on my maternal grandmother’s house, and lived there for a little bit, and then my family moved to Calcutta, which is now known as Kolkata. And that is the first real memory I have of a household.
Aditi Dash:
I lived in an apartment, two bedroom apartment with my parents. I have a younger brother. It was as far as I can remember full of joy and fun. We were middle class in India, and we were from a small town in a big city. So I guess the reason I’m saying that is that it felt like even just being in Kolkata was a big move for me and my family.
Chris Erwin:
Yeah. Totally. How old were you when you came over to the US?
Aditi Dash:
I was eight years old when I came to the US. And we moved to Milpitas in California, which is in the Bay Area. And it’s like a tech hub today, it’s in the center of Silicon Valley. And my dad was brought here in order to work in the tech industry.
Chris Erwin:
Was your father working in the technology industry back in India?
Aditi Dash:
Exactly. He was working in the tech industry back in India. I guess it’s the reverse of outsourcing, but the-
Chris Erwin:
Insourcing.
Aditi Dash:
They insourced him and then three months later my mom and my brother joined him in California. Again, we had this great apartment in Milpitas. It was a two bedroom apartment that I recently went back to the complex and realized how tiny it was. But it was big in my eyes and my dad worked at Sun Microsystems, my mom was stay-at-home. I had a lot of fun, interesting memories from that point, but it was very community-driven. In that apartment complex, my parents got to know all the other Indians, and we hung out almost every single day if not every week, and it just was a really strong Indian community within that apartment and some of my parents best friends to this day are from there. They still see them on a weekly basis, which is kind of crazy.
Chris Erwin:
Wow. My mother was born in Italy, and then she migrated to the US. And I think they first landed in Erie, Pennsylvania when she was four years old. And a key part of that was that there was a lot of other local Italian community nearby to help to ease the transition and the logistics, and then just to feel that there was a support network. So did you actually move with whether other family members or other people from your Indian community back in India, when you made this move at age eight?
Aditi Dash:
No. It was a new community here. I think my dad may have had some friends that he was working with in India that also moved here at the same time, but for me it was a completely new thing.
Chris Erwin:
Do you remember being really excited or were you scared? What was going through your mind?
Aditi Dash:
Yes. I was really excited. I had a shirt that I would wear all the time that said baseball on it. I couldn’t wait to move here. Just the things that were super exciting once I got here were like carpet. We didn’t really have carpet in India, and so it was just I remember being fascinated by it, and volunteering to clean it whenever I could.
Chris Erwin:
That’s a rare thing for a kid at that age, wanting to do chores like clean the carpet.
Aditi Dash:
Yeah. It felt like an adventure, but I’m sure that my parents telling me something along the lines of “Hey, this is going to be fun,” had something to do with that.
Chris Erwin:
And so I know that you then end up at Brown, but in that interim period, what were you getting into a groove in? Were there certain sports or like now you’re a consumer investor, were there any glimpses into your current career back then in your childhood?
Aditi Dash:
Yeah. A few things. So at the age of 12, we moved to Boulder, Colorado. And so in Colorado, in Boulder is where I really had my formative years, my rebellious years, my years to just figure out who I was. And weirdly enough, Boulder today is a hub for consumer products and for consumer products businesses, especially in the world of food and beverage. And I think that part of the reason that it became a hub is encompassed in some of the glimpses that I saw back then of this desire to live a healthier life, people even back then were very focused on natural ingredients, knowing where products came from, local, and then health and wellness, like running, yoga, skiing, physical activity. There was just a big focus on continuous improvement at least for the body and soul, that I just think that it impacted me in ways that maybe I didn’t get, and attracted me to the world of natural foods, natural products, natural living and just consumer in general.
Chris Erwin:
Okay. It’s funny, there’s this like big westward migration from India to California, and then it’s Boulder, Colorado, and then it’s-
Aditi Dash:
Yeah. It’s off to Rhode Island and Brown.
Chris Erwin:
Okay. And when you went to Brown, what was in your eyes then of what you wanted to do with your life?
Aditi Dash:
I filled out all my applications that I wanted to be a biomedical engineer, but I had a few different things that I wanted to do. I was interested in potentially doing something more political. I was working at the senator’s office in Colorado, when I worked there. I was interested in potentially becoming a doctor, which is what I had always thought I’d want to do. I was really into writing as well, and I’d written my essay to apply to Brown about hamburgers and hot dogs and moving to America. So I wanted to do a little bit of something in writing. But I ended up starting as a engineering major, and I finished as an engineering major, and I studied economics as well.
Chris Erwin:
Aditi, before we move on from Brown, I just saw that on your LinkedIn that you founded I think a tutor network called BearPaw Tutors. What was that?
Aditi Dash:
Yes. Two of my best friends from engineering lab and I founded this company called BearPaw Tutors. And it was really fun. But basically, it was a business that would hire tutors from Brown and pay them $1 more than they could make tutoring Brown students, and then go out in the community starting with private schools, and find parents that were looking for SAT tutors for their kids and charge them less than they would have to pay Kaplan. Our costs were really low, because at the time, I think Brown students could make $8 an hour tutoring, and so we’d pay them $10 an hour. And then the parents were paying us like $30 an hour for the tutoring. And so we’d make a pretty good margin on that relationship, and our kind of angle was that we would allow parents to book online, pay online and leave a review online. So it was early in just doing all this online tutoring, and it was local and it was profitable, and it was really, really, really fun.
Chris Erwin:
Yeah. That’s a pretty good spread for a business that kicks off in college, so kudos.
Aditi Dash:
Yeah. And so my friend Matt, who was the CEO and it was his idea, and he now works at Square. And my friend Tito, who was helping with just kind of building out the basic tech side of things is now an air miner.
Chris Erwin:
What’s an air miner?
Aditi Dash:
An air miner, his vision is to take CO2 out of the atmosphere and turn it into carbon-based products.
Chris Erwin:
Is that kind of like carbon capture in a way?
Aditi Dash:
Yeah, exactly. Carbon capture.
Chris Erwin:
Got it. Cool. So after Brown, you go to investment banking at Morgan Stanley in New York City, and I think you start in the TMT group and then you go over to healthcare. But I’m curious, why did you want to go to banking in New York?
Aditi Dash:
I didn’t know much about business or finance, but I had so much fun doing this BearPaw Tutors thing, that I was trying to figure out what I should do. And the advice I was given was, “You got to go into banking or consulting, if you like business.” And so I started applying to all the consulting and banking firms and was lucky to get an internship at Morgan Stanley. And honestly, I didn’t know what I was doing. I did not know what LevFin was, I didn’t know what high yield bonds were. I felt like I just walked into this crazy finance party, and I was like, “This is great. I can do this.” It was a blast. I had a great time.
Chris Erwin:
Okay. Yeah. You’re definitely not learning like LevFin and LBO models when you’re an undergrad. You’re learning like trade theory and very abstract concepts. Very different. So you’re there, and is the experience what you expected? I think you were there for maybe two to three years.
Aditi Dash:
The experience was not what I expected. I expected cubicles, but I was placed on a trading floor because that’s where the leveraged finance TMT team was, so TVs everywhere, rows and rows of desks and no privacy whatsoever. So not just for me, but for anybody. Incredible learning experience. Whether I liked it or not, I was on like all the calls with important clients, because they were happening right next to me. I sat next to my boss, and I got a lot of responsibilities, I got yelled at. And at some point, and it was just, it was wild in that way. And then I also didn’t expect the market to crash and people to lose their shit, because to me it was the first job, and I didn’t realize how historical the Lehman bankruptcy was when I first started the gig. So I didn’t realize the impact that it was having on individuals across the US. I didn’t internalize that.
Chris Erwin:
It’s interesting you say that, because I was also in banking from 2005 to 2010, pre-business school. So I was there during the whole debt crisis and market downturn. And I remember we were working on these really big landmark transactions, our buyers couldn’t get the debt to complete them. So the markets fell through, and it was devastating. But I don’t think I realized like not until hindsight, because I was kind of in my mid 20s. I don’t think I fully acknowledged how severe the situation it was and how difficult it was for so many people. I was just concerned about myself and being like, “Oh, my comp is impacted.” And I was like, well, in retrospect, so many people are losing their jobs, these venerable institutions are going away, like this is a really big deal. Do you feel that you felt what was actually happening in that moment or not?
Aditi Dash:
No. I was too young to feel it, and I don’t think I quite got it. And I just hadn’t seen enough, and maybe I still haven’t seen enough of how the world works.
Chris Erwin:
Totally. So you mentioned, Aditi, in another chat we had that there was a piece of advice that you got about sitting at the table from an associate. Why don’t you talk about that?
Aditi Dash:
Yeah. So I think this is on one of my first days at Morgan Stanley like post-training, and one of the associates told me, “Never sit at the table.” And that was the first thing that he said to me, because we had our start date on a Monday and every Monday started with a Monday morning meeting. And so I showed up and I was told, “Hey, never sit at the table.” And as I look back on that, I didn’t think it was a huge deal. I was like, “Okay, I’ll sit on the sides.” But as I think back to that moment, and I think about every individual that has gotten into a job like that, and the first thing they hear is, “Never sit at the table,” I get a little bit upset to be honest, because I don’t think that’s necessarily the message that we want to be sending to people that are starting new jobs.
Aditi Dash:
I think that we don’t have to say, “Hey, sit at the table and say something,” it’s important to convey respect and know what you know and know what you don’t know, but I don’t think that just having a consistent never sit at the table messaging leads to confidence or people speaking up. I think you have to break out of that in order to be successful.
Chris Erwin:
Yeah. I think you also said it sets you up for second guessing yourself. And in life where you can second guess yourself everywhere, but you need confidence. And that if you feel that you have researched the topic, have spoken with credible advisors about something, that’s like you have to go forth and trust yourself. Just hearing this story, there’s a few layers to it, where it’s almost like, “Hey, one, we don’t want to hear from you. Don’t sit at the table, your voice doesn’t matter.” But two, also like, “Maybe we don’t want you to hear everything that we’re saying as well.” What a terrible message for someone that’s just entering the workforce?
Aditi Dash:
Yeah. I think it goes both ways. And I think that it’s also part of the culture of banking, or it was back then.
Chris Erwin:
I think you transition from TMT and then into healthcare, but then you make a transition to become part of the growth investment team at Morgan Stanley, and you move west to San Francisco. I think you went to Morgan Stanley Expansion Capital. So what was that move about?
Aditi Dash:
So at the end of three years of banking, most people have to decide if they’re going to stay in banking or leave banking. And for me, I liked banking but I had this feeling in the back of my mind that maybe there’s something that I could like more. And so I told the banking team, I was in the healthcare group at the time, that I would be leaving. And so they were gracious enough to help make introductions, and it’s a whole process where the analyst then starts being able to have time to go on interviews and interviewed at some funds, and tried to find a good gig.
Aditi Dash:
And then this was an inbound opportunity. It came in through somebody I knew at Morgan Stanley, who said, “Hey, I know you’re looking to move to the buy-side, and we’re rebuilding our team. It used to be called Morgan Stanley Venture Partners, now it’s going to be called Morgan Stanley Expansion Capital. We’re rebuilding our team, and we need our first associate to join.” And so I had wanted to move to California for a little bit. I had lived here as a child, and I had gotten in my head that I didn’t like California. But I wanted to just test it out and see if that was actually true or not.
Aditi Dash:
So I interviewed for the job and thought, “Hey, this is a great way to learn investing.” And my future boss gave me this advice that, “Hey, don’t change more than two things at once,” which I still try to do today. So he said, “If you’re changing job and changing city, try not to change company. Or if you’re changing company and job, try not to change city, because it’s really, really hard to change more than two things at once.” And that made a lot of sense to me. So I said, “Yeah. I’m going from banking to investing, and I’m moving cities, it would be good, it makes sense to stay at Morgan Stanley.” So I was lucky enough to get that gig and moved out to the Bay Area to work for some incredible people on the investing side.
Chris Erwin:
Got it. I think clearly, this is the beginning of your buy-side career, because shortly after this, you then go to the Stripes Group, which is back east, which was a buy-side fund focused on tech, consumer and healthcare. And there’s probably a point where I assume that at Morgan Stanley kind of you’re young associate, learning just how to prepare things for an investment committee, learning from the partners, understanding what the lens is for making the right investments. And then at Stripes Group, it starts to probably be like founder and relationship building and potentially even some deal sourcing. When you go to Stripes, why did you make that move, and how did your role change there?
Aditi Dash:
I made the move for I would say 75% personal reasons and 25% professional. So I was dating somebody, and this person who is my husband today, lived in New York.
Chris Erwin:
So it was a good move, it worked out.
Aditi Dash:
It was a good move so far. Yes. But I thought to myself, “I’m willing to move all the way across the country for a job, and this could be a much bigger impact on my life than any job that I have. So if this feels real, I should be willing to move to the other side of the country to kind of see this through.” And he already had a New York gig lined up, so he could move out to California. And he hated California, still kind of does, I think.
Chris Erwin:
Why did he hate California?
Aditi Dash:
I don’t know. I think that he’s very much a East Coaster, so he likes the weather, he doesn’t like the taxes. We could get into it. So I told my boss, I was like, “Hey, look. This could be the real thing, so I have to go back to New York to be closer to him.” That’s why I ended up just putting fillers out and had a recruiting firm contact me about a role at an up and coming fund called Stripes Group. And at the time, I think it was Fund II that they had raised, and my job changed a lot in that it became much more sourcing-based and diligence whenever I wasn’t sourcing and bigger deals. So Expansion Capital was doing smaller investments at the time, and Stripes was doing slightly bigger investments.
Chris Erwin:
And what types of deals were you particularly sourcing?
Aditi Dash:
Mostly in tech, SAS, consumer and media.
Chris Erwin:
Was that scary for you? To say like in your younger career, it’s kind of like you have a boss to tell you what to do, you go do some analysis, you come back to them. And if you do it with high quality work and you’re organized, it’s a good look. But now it’s like, hey, there’s not necessarily a playbook here that I know, you kind of got to figure it out for yourself, how to build these relationships. How did you approach it?
Aditi Dash:
I don’t think it was scary. I think that it was overwhelming and draining at times. I still feel this way. I feel like I have to be on my A game. It’s all about building a relationship, connecting with the people. Totally different skill set, trying to be helpful without draining your own time. So I think I kind of approached it as like, hey, I had interest areas that I was covering, so I was looking at some healthcare companies back then and that was a big interest area, so I just made it a point to get to know everybody at the companies that I was trying to target.
Aditi Dash:
I went to all the healthcare events, I got to know healthcare investors, I got to know hospital people, and just started just representing Stripes at these events, and just going to conferences, going down to Baltimore, to DC, to New Orleans, and just kind of pounding the pavement for lack of a better word. And then making sure I brought that back to the team and kind of said, “Hey, if these are good companies, we should be looking at them, we should be looking into them,” and kept iterating things that I was interested in, things I wanted to do. I think it’s as much about external sourcing and external relationships, as it is about internal relationships, and that’s a skill that I think is important to keep building continuously.
Chris Erwin:
And we’ll get into this question a little bit more when we talk about CircleUp, but what do you think your personal investor brand that you’re building back then, what were you trying to be known for that was different from, call it associates or principals that were at other funds relative to you?
Aditi Dash:
I was trying to be known for one, being thoughtful in my approach and outreach. Two was making connections between people who might be able to help each other or people who might like to know each other. Three as the person that can identify some interesting trends. And so I love being the person that said, “Oh, XYZ reminds me of this, and nobody else has kind of made that connection before.” So making unique connections, which I think help people remember me and remember some of the ideas that I have. So connecting sometimes totally disparate things is something that I’d like to be known for. And then back then the other thing was just, I was doing a lot of brand building for Stripes, too. So kind of being known as one of the people that was at Stripes at the time. So if you thought of Stripes, you thought of me.
Chris Erwin:
I have to ask in terms of identifying trends, hearing what you’re saying, a lot of my friends who are current venture capitalists or investors, and particularly when they were younger, like coming right out of business school, everyone thought that those were the most glamorous jobs and most in demand. And they were in very high demand and short supply. But those peers, I’ve never seen anyone work as hard as them. It’s like they had to be everywhere. They were getting up early, they were preparing for investment committee meetings, they were constantly on panels, attending different webinars and conferences. And I was like, “When do you guys sleep? This feels exhausting and wanting to be always available to founders or texting with them or emailing them. This always on mentality.” And I don’t know if a lot of people see that part of it. It’s a very, very difficult role.
Aditi Dash:
I think you have to have fun while doing it, otherwise it gets draining. Work from home helps.
Chris Erwin:
But it’s clear that you wanted something different or something more after Stripes, and you end up going to business school.
Aditi Dash:
I felt as myself really disingenuous when I was telling a founder, “Hey, I think you should do this.” I don’t think every investor needs this, which is operating experience or just some experience and having done a startup. I just was having a really hard time saying with a straight face, “Hey, one of the things that I recommend is X for your SAS business, or Y for your consumer brand, or Z.” I felt like that’s what I needed to get really good at if I was going to be an investor, actually giving advice that is helpful and actionable to founders when they need it.
Aditi Dash:
And so I told my boss, I said, “Hey, I don’t think I can quite get there yet.” And asked if he would write a recommendation letter for me to business school. And not just him but a few other people at Stripes as well. So I applied to HBS and Stanford, because I wanted to take a break from the investing side, explore a few different industries, hopefully make a move over to the operating side, and just get a little bit more experience before I started telling other people what to do.
Chris Erwin:
So then you head to HBS in 2014, and what is that first set of operating experience that you start to get while you’re there?
Aditi Dash:
There were a couple of things. One was starting a small company and a product management class, so just kind of thinking about that. Another was an internship at Blue Apron, which was the last investment that I completed during my time at Stripes. And three was an entrepreneurship course that I took where we were building a startup idea for the healthcare space. And so just like testing these in real life and in test environments.
Chris Erwin:
So what did you feel that you learned from that operating experience that was revelatory to you?
Aditi Dash:
I felt like a lot of people don’t get the basics, and that a lot of running a company comes down to some pretty basic things, and along the lines of, do you make more money than you spend, over can you buy something for $20 and sell it for $40? And are you giving the person who’s buying your product what they actually want or need? And I just felt like a big disconnect between the investing world and the people who were actually like working in the Blue Apron warehouse, or the Blue Apron fulfillment center. And so I felt like some of those basic questions that a company was trying to solve at the high level, I thought different people couldn’t answer them along the company ladder.
Aditi Dash:
I think that was eye-opening in that, I realized that operating experience isn’t necessarily about learning these complicated things that nobody else understands. I realized that operating experience is more about simplifying the mumbo jumbo and the finance terms and the legal ease into basic business principles that really lead somebody to think about, “Hey, is this a good thing for the community, the country, the customer?”
Chris Erwin:
That’s actually a really good point, thinking about how you take the focus of profitability and a sustainable business and good unit economics, translate that to a clear message, but then having that message permeate the ranks. Everyone thinks through every single decision with that lens. I remember, when I joined Big Frame right out of grad school, we had a part-time CFO come in, and his name is Steve Hendry. When he kicked off his work with our team, he said, “I’m empowering everyone on this team, from the CEO down to the support analysts, the producers, the editors. Think like an owner. Think about what business decisions make sense.” Now, that was easy for him to do because we were a 25 person team and he could say that in a room. But for a really big company, how do you get that message to everybody? And did you learn any techniques while you were getting these internships of how to do that?
Aditi Dash:
I actually think it’s very basic. I think it comes down to overcommunicating and oversimplifying. I don’t think business and finance is and should be complicated. I think that it’s important to go out of your way to not say ROAS, like talk about, “Hey, we’re spending this much money on marketing, and it needs to generate more sales.” So I think it comes down to simplicity and just consistency and overcommunication, but I don’t think it’s rocket science. I think anyone can do it. And I think I have to get better at it. It’s weird, I feel like it’s almost easier to overcomplicate something than to simplify it. But I was going to ask you, why did you decide to leave the world of investment banking?
Chris Erwin:
In my last year and a half that I was there, I was working with a lot of early stage technology and media startups. And we were helping a company, Ingrooves actually, with a capital raise that was based out of San Francisco. I loved working with that team, the founder was Robb McDaniels, shout out to him. I loved working with that team, I loved their energy. They were building something that was disruptive. But it was still early, and they were just grinding it out. And I was like, “Oh, I love this energy. This feels fun. I want to do this.”
Chris Erwin:
In banking, I had just been as an advisor and operating outside the company, and I wanted to see the guts from the inside. And then I was also attracted to the West Coast. I was like a Jersey Shore kid for my entire life, so I wanted to switch up the terrain a bit too, that’s why I did it.
Aditi Dash:
That’s cool.
Chris Erwin:
Closing out that last point. I think you’re right, that things can be a lot simpler. And I just heard this on the Shaughnessy podcast, I think he was interviewing a coach at Berkeley, if I remember correctly. And the coach referenced fence posting, where it’s that notion of you put the fence post in so you make the point, you communicate something clearly, and then three feet down the line, you put another fence post in. And you just keep repeating the same message until it’s drilled into everyone’s brains. Can you just be as simple as that? I love that analogy.
Chris Erwin:
Okay. So you’re at HBS for a couple years, and then you’re getting this operate experience, and then you decide to transition to La Colombe, a coffee manufacturer afterwards. Was that still part of the same vein of like, “I just want deeper operate experience. This feels right,” or was there something else you were thinking about?
Aditi Dash:
I had gotten interested in the coffee industry when I was at Stripes, and we’d started looking at a number of companies in the space. And I also was fascinated By the coffee supply chain. And so I took a class on just international trade relations and started diving into the coffee supply chain and wrote an interesting paper on it, and started just putting out into the HBS Universe that I really want to work in coffee like, “This seems really cool. I love the product. I think it’s a really interesting area.” And the Universe presented an opportunity to do so while I was at HBS. So I did this independent study with La Colombe and with Chobani, on potential ways for Chobani and La Colombe to partner with two friends at HBS.
Aditi Dash:
And Diana, Elizabeth and I worked on this project to help think about ways that Chobani and La Colombe could partner to create new retail concepts. And so just like a consulting project, where we didn’t get paid but we got credit for doing the work. And through that process, I got to know the La Colombe team. And then the other thing is just before the project started, my husband was living in Philly, and he was attending Wharton, and I asked him to go to the Wharton career fair. And I heard that the La Colombe team was going to be there. And I asked him to give them my contact information and get theirs so that I could talk to them about a potential opportunity.
Chris Erwin:
So you’re recruiting to Colombe via like a Wharton career fair?
Aditi Dash:
Yeah. So I said, “Hey, can you please go? And then just drop my name and then get their card so I can email them, so they know who I am.” And then that happened right before this project started. So it all kind of came together at the same time. And then I ended up applying for a full-time role, and because of the project they’d already gotten to know me. And so I received an offer in July about two and a half months after graduating from HBS and accepted the offer to start at La Colombe working for the COO. Initially working for the COO, working on some new products, figuring out margins and demand planning. And then I transitioned to working for the CEO on new products innovation, and overseeing the pilot production facility.
Chris Erwin:
How big was the team when you joined?
Aditi Dash:
It was probably in the office close to 20 people when I joined, and it grew over the two years I was there because they doubled down on CPG distribution. So they created cans, and we were selling them in places like Whole Foods and Walmart and brought on a big sales team to support that. That happened around the time I was joining/right afterwards.
Chris Erwin:
Got it. You mentioned in our pre-chat that I think a big thing for you there was that you were learning how to launch new product. But you are making these pretty big directional decisions for the company with not a lot of necessarily data and insights. Talk about that.
Aditi Dash:
So my job was to just take any idea from any part of the company and try to bring it to life working with the team. And a lot of the ideas came from the CEO and founders mind. I mean, he was the kind of guy where he had gotten to where he was by trusting his gut and his gut instincts. And so some of the products he wanted to create didn’t even exist yet, and it would just be impossible to get data or market insights on those products. Like there’s nowhere I could look to figure out, “Hey, would this kind of product make sense in any way? Would Nitro juice make sense?” We were working on Nitro coffee, but he said, “The world needs Nitro juice.” So there’s just no way to search for Nitro juice. But you can actually create it and see if it sells, and go from there, which is what we did.
Chris Erwin:
Got it. Was there any other type of analysis like trying to extrapolate insights from other tangential product launches to kind of fill some of the early data gaps, anything like that?
Aditi Dash:
Yeah. We used a lot of data from existing product launches just to see hey, like a new can in our store sells this much, and we can kind of think about that. We looked at other products and adjacent or similar categories. At the time, we didn’t even have a lot of Nielsen or IRI data, so we took what we could get from wherever. I think now the company probably pays for a lot more data than we did back then.
Chris Erwin:
You did launch this, remind me, this Nitro product.
Aditi Dash:
Yes. We launched a Nitro juice, Nitro lemon and Nitro orange juice that we created in the pilot production facility and went through like hundreds of suppliers and thousands of tests and iterations, and started selling it in the cafes and people like at least in the cafes, were obsessed with it.
Chris Erwin:
Yeah. In terms of getting that initial data upon launch, were you doing just kind of focus groups and surveys or just using the initial sales data? How were you getting that need in information?
Aditi Dash:
We’d do a little bit of testing and sampling in store. The cool thing about having just a physical space and working out of a cafe all day, is that you have instant access to customers all the time all day. And so we were leveraging those customers to test out new products. And that was like the easiest thing to do. And I think that was really, really great, and I recommend a lot of the brands I talk to today to find a channel or path where they can test that in. So some days, it would literally be, hey, like making the product, and then having the baristas taste it later on.
Aditi Dash:
I actually ended up leveraging the baristas a lot as well, just because they were part of the company, so we could use them to test different products and they would be able to fill out surveys or be required to fill out surveys, but they were also kind of consumers because of their day-to-day lives and their interaction with consumers help them understand people a lot more. So I think leveraging the baristas was one unique source of at least limited data. And then we would basically test online where the marketing team would post something and see how much engagement it got. And that would inform sometimes product names, sometimes product directions.
Aditi Dash:
We had the Instagram followers vote on the next flavor. Whatever you could to leverage existing customers in different channels, was important to testing out and gathering early data. And then once we got the process approved for making the juice by the FDA process authority, then we started making just a handful of cans and selling it, adding it to things like cocktails. So it just became part of, “Hey, let’s just do this every single day to see how people are responding.”
Chris Erwin:
And in this role, were you managing a team or was your role kind of spread across different groups?
Aditi Dash:
I had a team that I was managing. It was made up of R&D, pilot production facility, and employees that worked at the plant.
Chris Erwin:
Was this the first time that you’d actually managed a team, or did you have that responsibility before?
Aditi Dash:
This was the first time I had managed a team, and I don’t know, it might even be the last because investors don’t really manage teams. The way that the investor role works, it’s not about managing massive teams. But it was a really fun and unique experience.
Chris Erwin:
Okay. What did you like most about managing the team?
Aditi Dash:
I like the feeling of being part of a crew, a squad. I like the feeling that, “Hey, if we put our heads together, we could get something done.” I like feeling important as a team to the organization. I think it’s harder to do that as an individual than it is a team. And I liked being able to see the progress that different types of people were making, where my success was related to small successes of others that you could really see happening. And that was just, it’s just a good feeling.
Chris Erwin:
Well, having other people to celebrate with when there’s wins and there’s a successful product launch. But also if things go bad, being able to commiserate with others is a nice thing, part of that whole crew dynamic. What did you find to be the hardest thing about managing a team?
Aditi Dash:
Convincing people that I was on their side, negotiating things like offers and raises, being the middle woman between the CEO, and people who were actually working on the production floor making the product. And so, the vision is so big and it’s so amazing, and it’s so exciting, but translating it into the day-to-day of like, “Hey, you need to dump these beans into the tin consistently every single day in order to make that vision come true,” I think that bridging that gap of vision with execution was challenging. Definitely rewarding, but definitely challenging.
Chris Erwin:
Yeah. What do you think was your tactic to convince people and get buy-in on what you wanted?
Aditi Dash:
I tried to do a couple of things, and who knows how well it worked and how much people saw it as like, “Hey, you’re pushing me,” as opposed to, “You’re encouraging me.”? But the things that I tried to do, were giving people a glimpse into where the product was going early on, so setting like a product mission as well as that fit into the company mission. And messaging that early on saying, “Hey, this is what we’re trying to do.” Asking for input from people who were supposed to be giving input early on and saying, “Hey, at X date, I stop taking input just because I have to keep moving forward,” setting a stop date for that.
Aditi Dash:
Just consistent updates on how things were going, figuring out what data points to track, so you could show performance improving, whether it was like pounds of beans processed per day, or number of cans made or number of gallons of concentrate created, figuring out those data points and writing it on a whiteboard in the production floor, so people saw it and saw the trend. I think those things were helpful.
Chris Erwin:
I agree. I think when teams know what they’re working towards, what’s the bigger mission, whether it’s these really small menial tasks or big tasks, it’s all in support of what the whole team is working towards. And when there’s transparency and understanding, I think that’s a very powerful motivator. I also believe, yeah, and empowering people. Some of the greatest advice I got from my old CEO at Big Frame was, “Hire great people and get out of their way.” And I love that. And holding people big.
Chris Erwin:
Like if you went through the rigmarole to hire great people, then you have to trust them, and know that they’re capable of great work. And I think that trust is a key thing that I constantly learn every day with my team, being able to let go. All right. We just came back from a quick break, and Aditi, you were mentioning that you have some war stories from the trenches at La Colombe. Why don’t you tell me about those?
Aditi Dash:
There’s a couple of stories that I think stick in my mind as to the highs and lows of La Colombe. One is where the FDA showed up at the plant that I was running. And I personally had almost a meltdown, because the FDA was there to check on the plant and talk to the production manager. And I actually was freaking out and was given the advice to, “Hey, you just need to leave. You need to trust that the production manager and the warehouse manager have everything under control, and that the processes that you’ve put in place by this point are going to work. So the best thing that you can do is actually leave. They don’t want to talk to you, they want to talk to the person who is actually the production and warehouse manager, like actually working on the floor.”
Aditi Dash:
So I let them in, talked to them briefly and just backed away, which was the best thing I could have done and ended up being a really positive review of the plant. They were very impressed with some of the changes we’d made, and ended up being a really positive thing, but helped me realize, “Hey, sometimes you just need to back away and do what needs to get done.”
Chris Erwin:
Yeah. And did you say this was a routine check or a surprise check?
Aditi Dash:
Surprise. It was a surprise check.
Chris Erwin:
What were you concerned about going through your head of like, why you were afraid?
Aditi Dash:
Well, the first thing that I was afraid of was that I wore the wrong thing, because I was worried that food production facilities have specific rules on wearing lab coats inside and hairnets, and I was worried that, “Oh my God. I wore the wrong outfit on FDA day.” The second thing I was worried about was that we had turned this plant around. It didn’t use to be a production plant, it was just like a warehouse. And so doing food production plant and a warehouse/storage facility, you just have to follow a lot of new rules to make sure everything is in compliance. And so I was worried that we missed something or skipped something. And then I was just worried about the team. I was like, “How are they going to be able to take the FDA through what they need to know,” and it was all unnecessary worries.
Chris Erwin:
Yeah. Going back to that theme of just like trusting the work that you’ve done that you did it right, and trusting the team like the team’s got it.
Aditi Dash:
Yeah, exactly. The team’s got it. The other thing that sticks out is when I think we needed a water heater, we needed hot water for something. We were trying to figure out where to get a hot water, and the folks that we were talking to stuck it out or just quoting really high prices. And this was just needed to heat incoming water from the existing water line, and it wasn’t going to be interacting with the water in a negative way. It was just needed to heat the actual water through the pipes. And the quotes that we were getting were so high so it just didn’t make sense for the plant. So me and the engineering manager just went to Home Depot, and he bought a water heater for the home to jerry-rig the system until we could get a proper heater installed in place.
Chris Erwin:
You were deep in the operational weeds, like figuring this out, going to Home Depot, getting the right parts. That’s awesome.
Aditi Dash:
Yeah. Sometimes I was doing that. And the Home Depot there had this incredible sandwich place outside, right outside Home Depot, like a food truck. And it was just the best sandwich in Philly.
Chris Erwin:
Do you remember? Was it like a Philly cheesesteak type sandwich or what was it?
Aditi Dash:
No. It was like, you could get different meats sauteed on the grill, just like a street meat kind of cart on a sandwich. So kind of like a Philly cheesesteak, but you could also get like the whole piece of meat with peppers sauteed on it.
Chris Erwin:
What an added bonus. Yeah.
Aditi Dash:
Yeah.
Chris Erwin:
We’re about to get to your role at CircleUp, but do you miss getting in the weeds like that with the team and figuring out those really micro ops problems?
Aditi Dash:
Oh my God, yeah. I do miss it a lot of times. Sometimes I walk into a warehouse or I walk into a Costco and that smell of just being in a warehouse or it’s like sight of the racks just brings me back to having to go to a facility every single day.
Chris Erwin:
Yeah. I just watched a video on YouTube of just people really don’t understand how the infrastructure of our world works. And I think this was a big theme that came out of the power grid shut down in Texas of like, “Do you know what a water pump is? Do you know what a sump system is? Do you know how electricity actually gets to your home from the grid?” These are a lot of things like, we’re all connected on Zoom and we’re on Clubhouse, we take a lot of things for granted. And I think that, that knowledge not only just from a survival perspective but just awareness, is really, really important.
Aditi Dash:
I don’t think people know a lot of those basic things, and it’s really sad. And I feel like, I learned a lot of those basic things by not only being in the weeds operationally, but also just by being around people whose job it was to work with their hands to fix things, to build things, to create things. We don’t really do that. Most people that I know in my life are on their computers all day, and our hands are not used to actually make, do or create anything other than spreadsheets or PowerPoints.
Chris Erwin:
I mean, look a very real thing for a lot of the consumer companies that you invest in were their manufacturing product. And if they have something that’s impacted on their supply chain or their manufacturing line, that can shut a company down for days. Loss of revenue, major issues, and you need to have expertise to know how to do it, versus living in spreadsheets and numbers. So cool. All right. So let’s talk about CircleUp. I think you were at La Colombe for a couple of years, and then you go to CircleUp in 2018. What was the impetus for that transition, and how did you meet the CircleUp team?
Aditi Dash:
I met the CircleUp team through somebody I used to work with at La Colombe. So a friend from La Colombe, actually the same guy that I had my husband track down at the Wharton career fair. He introduced me to the CircleUp team after he left La Colombe. And so he introduced me to this team at CircleUp who was a new team for the company, and they were responsible for investing a relatively new fund, $125 million venture fund. And he had gotten to know them just through his work in the consumer space and knew that they were hiring for somebody at the partner level, somebody who had some experience on the operation side and on the investing side. And so that’s how the connection was made.
Aditi Dash:
The first conversation was with a woman named Allison who’s no longer at CircleUp, but she was also somebody who had worked in investing, got an operating role and then joined CircleUp. So kind of walked me through her path and her process of joining. And she was just like, it was very clear that she was really sharp and excited to be at CircleUp. And I got excited about the opportunity, then flew out to San Francisco to meet the rest of the team. They interviewed me and ended up making me an offer that I decided to take. So it was traditional in a lot of ways, but network-based in some ways. And I think what just excited me about the role was the ability to go back to investing.
Aditi Dash:
I thought I was going to be in operation side for 10 or 20 years, but I felt like I had a crash course at La Colombe and at Blue Apron. And like I told you, I realized that I didn’t need to learn some magical operating secret in order to understand the basics of operation. So I felt like I was ready to go back to the investing side, I missed talking to tons of companies and tons of brands. I missed feeling like I was out of the loop on new trends. And so I was really excited to come back to a world where I got to go back to building relationships, making investments, making money. And so that kind of led to me joining CircleUp.
Aditi Dash:
Between La Colombe and CircleUp, I tried to start a company actually. I tried to start two companies and both of them were really, really tough. So one was a company that I was working with my friend from HBS on. It was called Be As One Foods. And what we wanted to do was create foods for your insides and outsides, similar to a company like Gold or even something like MUD\WTR. We were planning to launch products that had superfoods, adaptogens in powder form that you could use for your insides and outsides. And my friend, Ana lived in Peru, I was in the US, and so we were going to launch this company together, and realized that it’s really, really, really hard to be in a long distance relationship with a co-founder. And so we decided to just stop doing Be As One Foods.
Aditi Dash:
And then the other one that I was trying to start was a company called Dollar Fresh, which I met with several investors on but ended up not pursuing it and joining CircleUp instead. But Dollar Fresh was a concept that was all about getting fresh foods for $1. So imagine like the dollar store version of Sweetgreen, and having very, very simple small portion foods for $1, $3 and $5 flat price points and making the margin work. So I hired a chef, I got the menu done, I scattered a bunch of locations to open up a restaurant. But what convinced me not to do it full-time was actually working at a restaurant on the weekends. And for a while I was at La Colombe, I started working at the salad place on the weekends as a volunteer, and just helping out this one woman salad shop owner in a location that I thought would be really exciting for this business. And it just was way harder than I realized.
Chris Erwin:
And maybe not as glamorous as you were expecting.
Aditi Dash:
Not glamorous at all. I mean, I wasn’t expecting glamor, but I also wasn’t expecting feeling like physical defeat either. And I think that if you own a restaurant, you start a restaurant, there is a lot that goes into physically and emotionally creating this place that other people are eating, that just felt very draining for where I was at that point in my life.
Chris Erwin:
It’s like an instant feedback loop where you can see, are customers liking the food that you’re putting on the table, but also you’re seeing very quickly do the financials make sense at the end of the day?
Aditi Dash:
They usually don’t. The financials usually don’t make sense for a restaurant.
Chris Erwin:
So it seems that you were scratching an entrepreneurial itch that’s there. Do you think that itch has been satiated?
Aditi Dash:
I think that it’s been satiated for now. I can’t say it’s been satiated forever. There are many, many ideas that I have all the time about interesting things to do. I don’t think that’s going to go away. I just think that right now I’m adding a lot more value to my life and my community as an investor. And my goal is to help other entrepreneurs for now.
Chris Erwin:
Got it. Okay. So let’s talk about that, and your role at CircleUp. What do you feel that your mandate is there, and what’s your personal focus?
Aditi Dash:
Find and invest in high growth consumer companies. And my focus personally is to look for different spikes in different areas that I find interesting, and build relationships with those companies as early as possible. I’d love to be the first person that somebody asked for advice when they’re building a startup that could become a big startup. But I have to balance that with like managing my time accurately. So I try to put out, like just for myself a list of areas that I want to focus on for the year and for the quarter. And that helps me narrow down, “Hey, where do I want to focus my time?” And then the rest of it is kind of like inbound, and I have my list of priority companies and list of priority entrepreneurs that I’m just trying to build relationships with.
Chris Erwin:
And actually, we’re going to talk about your 2021 predictions, which I think are like your key themes of investing for the year. But before that, curious, how do you think that your personal investor brand has changed from when you were at Stripes and when you were at Morgan Stanley Expansion Capital? How has that evolved as you’ve become more senior?
Aditi Dash:
I think the biggest change has been a focus more on innovation and new things, and then the second part is trying to be more of the person that is giving advice from a place of, “Hey, I have done investing for a little bit, I have done operating for a little bit, I can give suggestions, as opposed to back then it was much more sourcing for the sake of sourcing rather than building relationships with founders and helping them get an understanding of different problem areas or getting advice.
Chris Erwin:
Got it. What channels do you think are most effective for you to build your brand, where there’s just proliferation, where you can be on Clubhouse, you can be on podcasts like this, you can be writing newsletters or on Medium? What do you think is most effective for you?
Aditi Dash:
It depends on the day. For community events, it seems like LinkedIn is really good. Clubhouse seems to be getting better, but I’m very drained at the end of every Clubhouse that I’ve done. So I’m trying to find new energy levels to do that more and do a show and things like that. I think Twitter is really like it works really well. I’ve met companies on Twitter, I’ve met founders of service providers. I was looking for a company that is bringing tech to the world of PR, and I just put it out there on Twitter and met this amazing company out of Boston that is creating a marketplace for people who are looking for PR. So just very strong, I think space to build a brand and to do brand and company discovery.
Chris Erwin:
I have to ask, why do you find Clubhouse exhausting?
Aditi Dash:
I think Clubhouse feels a little bit like LinkedIn, where it’s something that feels like I have to be there because everyone else is there and I have to post there, but it’s not something that is a place that I can use like Twitter to have like a two-way conversation. So I think Clubhouse kind of feels like a one-way conversation which can feel exhausting to me because I get energized off of that interaction that I have on something like Twitter. I haven’t quite found that on Clubhouse. It feels like when people speak to each other at least in the bigger rooms, it’s like panel-type questions.
Aditi Dash:
It’s not as informal as it seems like it was when it first started. Now, it seems very structured, it feels like going to a conference. Like when we used to go to conferences back in the day, I remember feeling at the end of the day, just drained from like, “Oh my gosh, I don’t want to hear another lecture, and I don’t want to walk by another booth.” That same feeling is happening to me at Clubhouse. I’m like, “I don’t want to listen to another room.” I think that when it initially started and it was more informal, and you could just jump in and out and talk to people and it felt more like a two-way conversation, that was cool.
Chris Erwin:
I like that. I think like know thyself. I think there’s some people that can do this like one-way broadcast talking to hundreds, thousands, millions of people, get really energized by that. But there’s also people that it’s like that interaction, even if like there’s a one-on-one that’s three hours versus a 30-minute panel talk, that people are energized by that experience. And I think I relate to that, because I’d much rather have this kind of intimate conversation with you Aditi that, yes, other people can listen in on. But admittedly like, look, my firm we write about all things audio and podcasting all the time. It’s one of our specialty areas.
Chris Erwin:
But admittedly, I haven’t spent a lot of time in Clubhouse because I very much believe in focus. I’m focused on podcasting. I’m developing another one, and I like Linkedin and I also post on Twitter. And something else right now, while we’re still refining our content brand and identity, it feels too much. And then I feel like it’s our content brand then is diluted. But I very much agree, I like the interaction. I think it’s very fun and very rewarding.
Aditi Dash:
Do you ever worry that you’re missing the Clubhouse? Not the boat, but the opportunity to be early in building a brand? Because I have heard that people who were early to Twitter or early to Instagram, and now even early to Clubhouse, are the ones that are like they already have hundreds of thousands of followers just because they were first. And it’s going to be hard for the next person to do that.
Chris Erwin:
It’s a fair question. But I also think about, “Well, then why don’t I have a micro cast yet? Why don’t I have X yet? Why don’t I have Y yet?” So Clubhouse seems like it’s probably a priority relative to the rest, but there’s so many different channels that I’ve just not chosen to go into yet. And so the hardest thing for me that I stand by is I’m saying no to it. I just got other things in the business that I’m focused on that are more important, and that’s that.
Aditi Dash:
Are they more revenue driving?
Chris Erwin:
Yep. It’s revenue driving and there are some marketing things that we’re also working on as well. And team building, like I think people are everything, and so we’re working on building our team right now and empowering the right people. And that takes my time and focus too. Let’s talk a little bit about some of your investing themes, Aditi. So this was I think on one of your first 2021 predictions that I’d love to learn more about, hormone health as purchase criteria. And I think that there was some terminology I was unfamiliar with, but like ensuring that products don’t disrupt your endocrine system. Can you talk a little bit more about what that means?
Aditi Dash:
In the world of personal care products and food, there is a drive towards just products that aren’t disrupting your hormone system. So like your endocrine system is basically your hormone system. And if it gets messed with, your hormones can lead to a lot of issues related to hypothyroidism, hyperthyroidism. Disclaimer, I’m not a doctor, I don’t understand exactly the diseases that come with it, but there has been some data showing that certain chemicals that we surround our lives with, disrupt our endocrine system. And when our endocrine system is disrupted, it can lead to all sorts of issues, especially related to like fertility, hair loss, skin issues, lots of different things.
Aditi Dash:
So for people who are just becoming pregnant or new moms, they make a big point, and doctors say this too, to avoid certain personal care products that can disrupt your body’s natural system. And there are a lot of different things that people are trying to avoid. So in the world of personal care, I think the EU bans 1400 ingredients that cannot be used in personal care, and I think the US bans under 10. And so there are a lot of products in the US that are not banned by the EU and have some data associated with some sort of disruption or issue on your health. Maybe not statistically significant, maybe not done in mass studies over time, but there’s some links that have come up. So shoppers are starting to avoid more and more of these chemicals. But there’s no umbrella term for it.
Aditi Dash:
So like, what are you going to go and shop for when you’re trying to have products that are healthy and natural? And the words clean, the word natural, those have lost their meaning as some companies have jumped on the bandwagon with, “Hey, we’re clean,” but clean doesn’t really mean anything. I think that people are just going to think more about hormone health. I’ve seen some companies that allow you to do testing on the hormone side. I have a friend who is a Gen Z and runs a Gen Z marketing and insight agency who I was talking to, and she was saying that many of her friends, if they feel bad or if there’s an issue, they end up getting their hormone levels tested. It’s becoming a more common test to figure out what could be causing any kind of issues that somebody might be having. So I think that there’s going to be something where hormone health is just going to be really important as a purchase criteria for Gen Z.
Chris Erwin:
That’s helpful. Yeah, something that totally was not on my radar. But something that was on my radar that I think that has probably attracted us to, I think we just got to know one another maybe a few months ago, but I think that you look at like the intersection of media and commerce, and a lot of like brands making moves into media. And so you talked about, I saw a prediction about creator platforms will add brands. And I thought this was a really cool one like Patreon or OnlyFans. And I know Vice just went to OnlyFans, and then Rebecca Minkoff just did something on OnlyFans as well for New York Fashion Week. She had like 1500 pieces of collateral that she wanted to give her most engaged fans access to and kind of stir up her Fashion Week moment. I really like that.
Chris Erwin:
And then two, I like how you said that there’s going to be like the next major show that you love, that you’re going to watch will be made by brands. And I think that’s a really cool one. We’ve seen a lot of brands start to launch different kinds of media companies, I think of Glossier launching Into The Gloss, Casper launching their Woolly publication, even the Casper Sleep Channel. So I think this is like, it’s just started to happen but there’s going to be a lot more of it. Any additional insights that you want to add to that?
Aditi Dash:
First, a couple of shout outs. There are brands that are doing this that I’m super excited about. There’s a brand called Fly By Jing, that has incredible Asian-inspired sauces and condiments that’s launching via OnlyFans. And there is a brand called Mid-Day Squares, which is filming every single thing they do every single day, and putting out consistent content. And they have an aim to be a media company in addition to a chocolate company. So I’m super excited to see some of this happening.
Aditi Dash:
And then in terms of additional insight, I just think that our physical and digital worlds are merging, and people’s money is going to start going to both physical and digital goods in a combined way. So I’m really excited to see that happening. On the other side of it is spending on digital goods, which is happening already. And then digital companies working in physical goods. I just think it’s all going to come together.
Chris Erwin:
I’m going to add in one of our predictions too that is, I think we’ve seen a lot of commerce brands acquire or invest in media brands. You saw Hasbro do this with eOne. But I think you’re going to start seeing kind of the reverse like MeatEater, a churning investment, they started as a media brand, just bought First Lite over the past year and a half. And then they also bought FWF, and there was another kind of game calling company they just bought too. I think that reverse trend is going to happen more and more. Something to think about for your investing criteria.
Aditi Dash:
Yeah. And for our acquirers and exit.
Chris Erwin:
Yeah, exactly. And then I think another one you talked about was I think you said we’re going to see more, I’m probably not pronouncing this right, but is it Ibotta?
Aditi Dash:
Yeah. I think, technically, it’s Ibotta, but this is an app that you can use to get discounts on food and beverage products at places like Walmart. So you open up the app, and it gives you discounts and cashback for buying certain things. So basically a coupon app. And I think that all of these coupon apps that exist today, like Ibotta, which is a big company today, and is doing some interesting couponing initiatives for in-store, places like Walmart benefit from it. I just think they’re all built for shopping in-store.
Aditi Dash:
But as we have more and more ghost grocery stores, and we have more of the online shopping, we have more Instacart, I think that couponing has to evolve to meet the needs of consumers. So how are digital brands thinking about coupons? The most creative thing I’ve seen recently is just, “Hey, we’re having a sale.” But that’s not the same as a coupon. And I think that DTC brands really need to think about their couponing strategy. I don’t know if you’ve seen the Bed Bath and Beyond classic 20% off coupons that come in the mail?
Chris Erwin:
Oh, yeah.
Aditi Dash:
I’m trying to find out what’s the digital version of that? Who’s going to create that iconic coupon that drives you to a brand more than just like a sale?
Chris Erwin:
Yeah. I like that. I think thinking about coupons and discounting is not a way to dilute the brand, but are actually helpful, like part of the top of funnel drawing new consumers and audience in. We just conducted a consumer survey, and we were looking at some of the research coming out of China and the live stream commerce there. The reasons that people like live stream commerce in China is there’s access to unique and sometimes exclusive product, but also access to discounts, through things like, just whether it’s VAYA just has a certain curation, and she’s going to be able to offer 20% off. Or if there’s team purchase and gamification, which is like, “Hey, I can get 10 of my friends to buy this,” and the more people that come in, it’s the bigger discount. That’s really driving I think, a lot of the purchase frequency. I think that’s an insight that’s spot-on.
Aditi Dash:
So maybe it’ll actually be linked to live commerce, this world of digital coupons.
Chris Erwin:
I agree.
Aditi Dash:
How long do you think it’ll take before the US gets live commerce?
Chris Erwin:
It’s funny, Aditi, just I guess we’re dating the recording. Well, we just published a prediction about that this morning. And I think the main gap that we’re seeing is there’s lack of access to sellable product inventory. Which is very different, where in China, you have like over 100,000 brands and retailers that are involved, and we are at a fraction of that. And so I think you’re going to see over the next, call it 18 months, digitally native DTC brands, as well as boutique retailers that just need a different sales channel enter the market and put product in the hands of creators.
Chris Erwin:
And then I think the major brands like think of the products coming from P&G and Unilever and some of those, are going to start entering the market by the end of ’22 and 2023. And with access to that product, that’ll close the product gap, that will then close the authenticity gap where creators can get behind products that they love and care about, because there’s more options for alignment. And that will help close what we perceive is like this $150 billion revenue difference between our markets.
Aditi Dash:
Super interesting. Because it seems like there’s enough people here that are okay with talking on camera about products that they love, so I don’t quite get why it hasn’t happened sooner.
Chris Erwin:
Yeah. In China, a lot of the live streamers, they can go on to these marketplaces that are on Taobao or T-mall or Pinduoduo and Red. And they can get matched up with product instantly. We don’t have that in the US. We have some rudimentary version of that on Amazon Live, but not on the other platforms that have been raising capital. I think it’s likely a work in process for the pop shops of the world, the tuck shop, the newness and all of that. But there’s a lot of work to be done there. So before we get into the rapid fire to close this out, two more questions for you on CircleUp. One is, any other key themes or things that you’re thinking about?
Aditi Dash:
One of the themes that I’m thinking about is I’m looking for products that make your life easier, and anything that fits the bill is interesting to me, because I think that’s been a big driver of quick purchase, quick adoption. So I want to meet founders who are thinking about the world in that way. And then I’m also looking for companies that help just adjust to the new normal of being in the home from a food and beverage standpoint.
Chris Erwin:
Okay. Last question before rapid fire. Talking about inspiration and fears, something that you brought up was “Don’t be weak.” What does that mean to you?
Aditi Dash:
Don’t be weak means that it’s really important to have a spine and a backbone, and it’s important to have confidence and trust in what you know, whilst being aware of what you don’t know. So it kind of goes back to that phrase that we were talking about, “Don’t sit at the table,” but to me, “Don’t be weak,” is the opposite of that phrase, which is when you have something to say and you can back it up, go sit at the table. And so that’s how I think about “Don’t be weak.”
Chris Erwin:
Cool. I really like that. A closing note before rapid fire is I want to give you some personal kudos. I was listening to I think, a webinar about fundraising. And people were asking like Aditi, what do you look for in pitches or investor presentations? And you said something along the lines of like, “I look for personality, and I look for imperfections. I don’t want it to be overly polished.” And what I think that really signals about you, which is what I’ve learned from getting to know you over the past few months is that you’re a very genuine and sincere person. And I think you’re also very realistic.
Chris Erwin:
I think that’s a special thing for an investor, and it’s something that made me want to sit down and talk to you for the last hour and a half. So I think that really comes across in our conversations, and I think that as you’re building your personal brand, is something that’s a real differentiator for you at CircleUp. That likely resonates with a lot of the founders that you talk to. So kudos on that.
Aditi Dash:
Well, thank you. It means a lot.
Chris Erwin:
Very welcome. All right. Are you ready for the rapid fire round?
Aditi Dash:
Yes. I’ve been waiting my whole life for this.
Chris Erwin:
All right. So the rules are, these are going to be six questions, short responses. They can be maybe one or two sentences or maybe just a couple words. Do you understand the rules?
Aditi Dash:
I understand the rules.
Chris Erwin:
Awesome. All right. First one, proudest life moment.
Aditi Dash:
Giving birth.
Chris Erwin:
Wow. What do you want to do less of in 2021?
Aditi Dash:
I would say Zoom.
Chris Erwin:
What do you want to do more of in 2021?
Aditi Dash:
Time with founders.
Chris Erwin:
What one to two things do you believe drive your success?
Aditi Dash:
The ability to get back up after feeling like crap when something happens, like just being able to brush off and keep going onwards.
Chris Erwin:
Onward, I say that all the time. Advice for media and consumer execs going into 2021.
Aditi Dash:
The landscape is changing quickly, so stay on top of creators and brands because they’re going to come out of nowhere with some very interesting pieces of content, and you don’t want to get hit out of nowhere.
Chris Erwin:
To add on to that, I think I was reading something in the 2PM newsletter. And I saw that if you’re a brand or media exec, it’s about your thinking about what you’re adapting to the strategies every week. Everything’s changing constantly. I like that. All right, last couple of questions here. Future startup ambitions. Are there any?
Aditi Dash:
No specific ones, but I hope so.
Chris Erwin:
I think you got something in you. It’s going to come out. All right. Lastly, an easy one. How can people get in contact with you?
Aditi Dash:
Email? Adash@circleup.com.
Chris Erwin:
Awesome. All right, Aditi. This was an absolute delight. Thanks for being on our podcast.
Aditi Dash:
Of course. Thank you.
Chris Erwin:
All right. I have to give Aditi some kudos here. She really stuck to the rules on the rapid fire round, so props. But additionally, Aditi has officially inspired me to be on Clubhouse. So every Monday at 10:30AM West Coast time, so that’s PT, our company RockWater will host a room called What We’re Reading, where we break down all the recent news in media and commerce, particularly as it relates to live streaming audio and food and sports media but much more. And this used to be only an internal meeting that we had on Mondays but we’re now going to open it up to the public. And we think this will be fun because we think that there are some other thinkers and readers out there that can contribute to our conversation, so we’re looking forward to that.
Chris Erwin:
So quick reminder, that’s going to be every Monday at 10:30AM Pacific Time, and you could find us on Clubhouse. You can look for the RockWater Club and we will host the room called What We’re Reading. Reminder that if you want to get in touch with us, you can email us at tcupod@wearerockwater.com. All right. That’s it all. Thanks for listening.
Chris Erwin:
The Come Up is written and hosted by me, Chris Erwin, and is a production of RockWater Industries. Please rate and review this show on Apple Podcasts. And remember to subscribe whenever you listen to our show. And if you really dig us, feel free to forward The Come Up to a friend. You can sign up for our company newsletter at wearerockwater.com/newsletter. And you could follow us on Twitter @TCUpod. The Come Up is engineered by Daniel Tureck, music is by Devon Bryant, logo and branding is by Kevin Zazzali. And special thanks to Andrew Cohen and Mike Booth from the RockWater team.
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